Doctilio (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered medical transcription service.
By using Doctilio, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the service.
We collect information that you provide directly to us, including your name and email address during account registration, audio recordings submitted for transcription, transcription output and related metadata, and payment information processed through our secure payment partners.
We also automatically collect certain technical information such as device type, operating system, browser type, IP address, and usage patterns within the application.
We use the information we collect to provide, maintain, and improve our transcription services, process your transactions and send related information, send you technical notices and support messages, and comply with legal obligations.
We implement industry-standard security measures including end-to-end encryption for all audio and text data, AES-256 encryption for data at rest, TLS 1.3 for data in transit, regular security audits and penetration testing, and access controls with multi-factor authentication for all staff.
Audio recordings are processed in real-time and not stored beyond the transcription session unless you explicitly opt to save them. Transcription outputs are stored in your account until you delete them. Account data is retained for the duration of your active subscription and for 30 days following account deletion.
You have the right to access, correct, or delete your personal data, request a copy of your data in a portable format, opt out of marketing communications, and withdraw consent at any time.
If you have questions about this Privacy Policy, please contact us at privacy@Doctilio.in.